Customer Support
Need help choosing a style or assistance with an order? Email lukev21@icloud.com or use the Contact page.
Order enquiries
Include your order number, the email used at checkout, and a brief description of your question. For damaged, defective, or incorrect items, include clear photos or video of the item and packaging. Never send payment-card numbers, passwords, or security codes.
Changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will check the order status and confirm what is possible. Changes may not be possible once processing or dispatch has begun; a request is not a confirmed cancellation.
Delivery
We currently ship only within the United States, with free standard shipping. Allow an estimated 1–5 business days for processing plus 7–11 days in transit after dispatch. These are estimates, not guaranteed delivery dates. Check the tracking link in your shipping email for updates.
Returns and refunds
For an ordinary return request, email us within 30 days of delivery with your order number, delivery date, and clear photos showing the lash kit is unopened and in its original packaging. Confirm in your message that it has not been used. We will review the evidence and may ask for more information. Do not mail the kit back unless we specifically request it. Approved refunds are issued by Zevelo to the original payment method. See the Shipping & Returns policy for full eligibility details.
Privacy enquiries
Email us with privacy questions or requests. We may need information to verify your identity before processing a request.