Terms of service

These terms apply to your use of Zevelo’s online store and purchases from Zevelo. Nothing in these terms limits rights that cannot lawfully be excluded.

Using our store

Provide accurate order, contact, and delivery information and use the store lawfully. Do not interfere with store security, misuse another person’s information, or infringe others’ rights.

Products

Our lash collection includes Camellia (Natural), Sunflower (Everyday), and Sun (Glam). Review the selected style, product description, and application instructions before buying. Screen settings may affect the appearance of colors. Product images and descriptions explain the item offered; individual results may vary.

Prices and orders

Prices are shown in U.S. dollars. Applicable taxes, shipping, and discounts are displayed at checkout. An order confirmation acknowledges receipt of your order. If an item becomes unavailable or a material listing or pricing error affects your purchase, we will contact you about available options and provide any refund required by law. We will not substitute a different style without your agreement.

Shipping

We currently ship only within the United States, with free standard shipping. Allow an estimated 1–5 business days for processing plus 7–11 days in transit after dispatch. These are estimates, not guaranteed arrival dates. See the Shipping & Returns policy for details.

Changes, cancellations, and returns

Contact us promptly to request a change or cancellation. We will check the fulfillment status and confirm what is possible; cancellation cannot be guaranteed once processing or dispatch has begun. You may request an ordinary refund within 30 days of delivery for an unopened, unused kit in its original packaging. Email your order number, delivery date, and clear photos of the unopened kit, and confirm that it has not been used. We will review the request and may ask for more information. Do not mail the kit back unless we specifically ask you to. If approved, Zevelo will issue the refund to the original payment method. For an item that arrives damaged, defective, or incorrect, contact us with your order number and clear photos or video so we can review and provide an appropriate refund or replacement. Your rights under applicable law remain unaffected.

Privacy and service providers

Shopify provides our commerce platform. Payment, fulfillment, and delivery providers support our services. Our Privacy Policy explains how personal information is handled.

Shopify enhanced services and privacy choices

Our store is hosted by Shopify. Shopify collects and processes information about customers’ interactions with our store and may use information from those interactions together with interactions with other merchants and Shopify to provide enhanced services, which can include analytics, personalization, and advertising features. Information submitted to our store is shared with Shopify and may be shared with service providers and other third parties, including providers located in other countries, as needed to provide services. Learn more in Shopify’s Consumer Privacy Policy. Depending on where you live, Shopify’s Privacy Portal provides choices about Shopify’s processing. Use our Your Privacy Choices page to manage applicable opt-out choices.

Content and changes

Store branding, text, images, and other protected materials belong to their respective rights holders. Use them only as permitted by law or with the relevant permission. We may correct errors and update these terms; changes do not remove rights attached to purchases already made.

Contact

For questions or order concerns, email lukev21@icloud.com or use our Contact page.