Refund policy

Returns and Refunds

We want you to love your Zevelo lashes. If you are not happy with your order, you can request a refund within 30 days of delivery.

Eligibility

To be eligible for a refund, your lash kit must be unopened, unused and in its original packaging. For hygiene reasons, we cannot accept returns of opened or used lashes, unless the item arrived damaged, defective or incorrect.

How to request a refund

Email us at lukev21@icloud.com within 30 days of delivery. Include your order number, your delivery date and clear photos of the unopened kit, and confirm that it has not been used. We will review your request and may ask for more information.

Please do not mail your kit back unless we ask you to. If we need the item returned, we will send you instructions.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery with your order number and clear photos or video. We will review it and provide a replacement or refund.

Cancellations

You can cancel your order until it has been fulfilled. Please contact us as soon as possible. Once processing or dispatch has started, we cannot guarantee a cancellation.

Refunds

Approved refunds are issued to your original payment method. Your bank or card provider may take a few business days to post the refund to your account.

Your rights under applicable law are not affected by this policy.