Shipping & Returns
Customer support
For help with an order or return, email lukev21@icloud.com or use our Contact page. Include your order number and the email used at checkout. Please do not send payment-card details, passwords, or security codes.
Shipping & delivery
Zevelo currently ships within the United States. Standard U.S. shipping is free. Allow an estimated 1–5 business days for processing before dispatch, plus an estimated 7–11 days in transit after dispatch. These are estimates, not guaranteed delivery dates; carrier delays, holidays, and customs processing may affect arrival. When tracking becomes available, we will send tracking information. Contact us if your parcel is delayed, missing, or incorrectly delivered.
Changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will check the order status and confirm whether the request can be accommodated. Changes or cancellation may not be possible after fulfillment processing or dispatch begins.
Returns and refunds
You may request an ordinary return within 30 days of delivery. To qualify, the lash kit must be unopened, unused, and in its original packaging. Opened or used eyelashes are not eligible for ordinary returns for hygiene reasons, except where applicable law requires otherwise.
To request a return, email us within 30 days of delivery with your order number, delivery date, and clear photos showing the lash kit is unopened, unused, and in its original packaging. We will review your request and may ask for additional information to confirm eligibility. Do not mail the item back unless we specifically ask you to. If your request is approved, Zevelo will issue a refund to the original payment method; you do not need to ship the kit to us for an approved ordinary return.
If an item arrives damaged, defective, or incorrect, email us promptly with your order number, a description of the issue, and clear photos or video of the item and its packaging. We will review the evidence and provide an appropriate refund or replacement. We will tell you if we need the item returned; do not mail it before receiving instructions.
Approved refunds are issued by Zevelo to the original payment method after we review the request. Your bank or payment provider controls when the credit appears. We do not promise exchanges; contact us and we will confirm whether a replacement style can be arranged.
Nothing in this policy limits consumer rights that cannot lawfully be excluded. This policy is subject to applicable law.